Our Most Frequently Asked Questions

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Do you offer wholesale/bulk pricing?

Yes! Shoot an email over to hello@LuckyElk.com for larger orders, or if you’d like to become one of our retail vendors. 

Do you have an affiliate program?

Yes, contact our marketing team for affiliate opportunities. Check out the Affiliate Page.

Where/how do you ship?

SHIPPING USA ONLY

Please allow 2-3 business days for orders to be processed. Lucky Elk makes every effort to ship orders promptly, but we do not guarantee when your order will ship.

Lucky Elk ships packages via USPS with two options for our customers: Ground Advantage (previously First Class Mail) and Priority Mail.

WE CANNOT GUARANTEE SHIPPING TIMES AND HAVE NO CONTROL OVER USPS OPERATIONS.

Products are wrapped with care in smell-proof mylar and shipped in nondescript packages. Business name "Lucky Elk" and address are printed on the shipping label.

All packages ship with Certificates of Analysis (COAs) and "Notice to Law Enforcement and Postal Workers." 

Lucky Elk is not responsible for any order that is stolen outside the customers’ address, lost in transit, not delivered, or seized.

Route Shipping Protection

We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.If you experienced an issue with your order, please file a claim with Route’s team here.

Where is my order?

After we ship your package, it might take an additional 24-48 hours to show up in the USPS tracking system.

Under normal circumstances, USPS delivers Ground Advantage packages within 5 business days. Sometimes packages get misrouted or delayed, and very occasionally they get lost. If you think there's a problem with your package, reach out to our customer support team, and we will assist you.

hello@luckyelk.com

(541) 862-1565

What is Full-Spectrum?

Full-Spectrum CBD products contain all the cannabinoids that were present in the hemp. This includes CBG, CBN, and even trace amounts of THC (less than 0.3%). Plus terpenes, flavonoids, and cannaflavins. Research suggests that all these compounds work together to achieve greater therapeutic effects than any one compound would on its own. This is what’s known as the Entourage Effect.

Broad-Spectrum CBD is often used for products whose THC has been remediated to near 0.0%. This can be done in a laboratory to achieve the strictest compliance standards. These products may still have other cannabinoids like CBG and CBN. CBD Isolate is, theoretically, pure CBD. It’s usually sold as a powder. Good isolate should be 99.9+% pure. When it’s lower in purity especially, there could be tiny trace amounts of THC or other cannabinoids. *All Lucky Elk products are Full-Spectrum and less than 0.3% THC*

How do you grow your hemp? 

Through our farming, we regenerate the land and community. We build a lot of compost! And we mulch our fields like crazy with the best alfalfa available. We use cover crops and rotational grazing. 

We never use chemical fertilizers or pesticides. For almost a decade, we’ve enriched and enlivened the land. We’ve shared our bounty with so many folks and have been inspired by so many others. We also teach & have setup mentoring for the the next generation of farmers through hands-on internships. We grow our hemp with hope.

My flower is too dry/wet... what can I do?

We ship all hemp flower with 62% hydration packets. If your flower arrives too dry/wet, see our Moisture Level Blog for tips on drying and/or rehydrating.

Do you take returns?

From seed to sale, we ensure the quality of our products. Once your order ships, we can't control what happens to it. And so, we cannot accept returns. If you have a question, please write to us at Hello@LuckyElk.com, or give us a call at (541) 862-1565.


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