Shipping policy


We know you're excited to receive your order—we’re stoked for you! That’s why we work quickly to get your package out the door and on its way. Here’s everything you need to know about shipping with Lucky Elk.

🚚 Fast & Reliable Shipping

We ship with USPS and UPS so you can choose the option that works best for your needs at checkout.

📦 Shipping Options

USPS

Ground Advantage

Priority Mail

UPS

Ground

3-Day Select

2nd Day Air

⏱ Processing Time

Orders are carefully hand-packed and fulfilled within 1–3 business days.
We ship Monday through Friday.

Order Changes:

To ensure every order is handled with care, any change requests may add one additional business day to our standard processing time.

🔍 Tracking Updates

Tracking may take 1–2 business days to update after your package is handed off to the carrier.

🕒 Estimated Delivery Times (after processing + shipping)

Shipping Method Estimated Delivery Time
USPS Ground Advantage 5–7 business days
USPS Priority Mail 2–4 business days
UPS Ground 2–5 business days
UPS 3-Day Select 3 business days
UPS 2nd Day Air 2 business days

⛔️ Note: Shipping timelines are estimates only. We cannot guarantee delivery times for USPS or UPS, as delays may occur once packages are in transit.

Shipping with Route — Enjoy a Stress-Free Experience 

Real-Time Tracking: Stay updated on your package’s journey.

Protection Guarantee: Lost, stolen, or damaged? Route makes replacements or refunds easy—no hassle with USPS red tape.

We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.If you experienced an issue with your order, please file a claim with Route’s team here.

Herd Perks – What to Expect

Discreet Packaging:

Orders are packed securely in a nondescript box with return address as follows:

Shipping Department
Ready Friends LLC
1 Page Ave., Unit 280 #1030
Asheville NC 28801-2308

Eco-Friendly Mylar: Products ship in heat-sealed mylar bags made from recycled materials. Our packaging is designed to lock in smells and preserve terpenes, ensuring freshness and discretion.

Certificate of Analysis (COA): Your guarantee of quality and potency

Notice to Law Enforcement and Postal Workers: Lucky Elk is an approved hemp-shipper with USPS.

Stickers: Because who doesn’t love a good sticker?

Moisture Packs: Because who doesn't love freshness?

Optional Add-Ons...

  • Cold Pack Shipping – Ideal for temperature-sensitive products (available with Priority Shipping only.)
  • Extra Vacuum Sealing — Additional freshness and odor control.


Trouble with Your Shipment? We’ve Got You.

We know shipping hiccups can be frustrating, but we’re here to help. Have questions? Email or call, and we’ll do our best to make things right.

Tracking Not Updating?

USPS can take up to 3 business days to update tracking. If there's no movement after that, email us at hello@luckyelk.com, and we’ll look into it.

Order Says Delivered, But It’s Missing?

Check with your local post office and neighbors—sometimes packages take unexpected detours.

If it’s still missing, reach out to us at hello@luckyelk.com, and we’ll file a claim with USPS to help resolve the issue.

Returned to Sender?

If your package is marked Return to Sender due to an address issue, email us at hello@luckyelk.com, and we’ll help get it back on track.

Lucky Elk is not responsible for any order that's lost in transit, not delivered, mistakenly seized, or stolen outside the customer's address. (Although this stuff rarely happens.)

Shipping USA only.